Monthly Archives: July 2015

  • Walking the tightrope at Allpar

    Allpar walks a tightrope. We have to report the news accurately, regardless of how it makes Chrysler (FCA US LLC) look. If we’re too positive, or even we’re neutral, we’re also dismissed as “fanboys.” Indeed,  I don’t think it matters what we write, we’ll be called fanboys, but being accurate and responsible is the right thing to do, and provides us with all the credibility we have. Then again, if we report things that are “negative” or (and I’m not sure which is worse) tell people about upcoming products, we’re not invited to press events or interviews and/or denied loaner cars. Emails and calls go un-answered or spend weeks in limbo before getting a nonsensical corporate say-nothing response. There are some very good people in…

  • Why don’t people get their recalls done?

    The NHTSA has hit Chrysler with a huge fine because so few people have had their cars fixed after they were recalled. The company isn’t being punished because some people are lazy, or for political reasons. Chrysler has tended to be slow in providing service parts, even as assembly lines run on overtime. Dealer staff and customers have both complained about this, and examples abound. Loyal customers have called their dealer over and over again, and could not get an appointment. It can take months and months of work to get a recall done. Busy dealers often don’t call customers when the part comes in, either — and someone else may nab it for their own recall. Just a bit over half of the heavy duty truck tie-rod recalls appear to…

  • Overcoming my anonymity

    If you’ve perused Allpar for any length of time, you may have noticed that I rarely give myself a byline or photo credit. That’s partly a reaction to my own excesses of the past. I created two college newspapers, one at Rutgers, replacing a newsletter that had been mailed first-class to our mostly adult students and yet was, according to a survey, still unknown by many people; and one in grad school, possibly the first that school ever had. I’m not proud now of the quality of my editing then. One error in both cases was putting myself onto the front page during dull news times. At Allpar, which I essentially started in 1994 (the name came four years later), I deliberately pushed…

  • Frustration of the Web

    Many writers have long felt constrained by the limits of paper media. You have this many column inches, no more. Oh, how joyful it was when we could stretch our legs and write and write and write, unconstrained by length. Text travels quickly even by dialup modem (now I’m waiting for the “do you remember this?” acoustic modem meme). But, alas, with everyone and their dog writing, and posting photos, and doing automated memes, and computers generating copy, along with underpaid freelancers from around the world… not to mention cell phones and Facebook, … nobody has time to read all that text. The irony is that, now that we finally have the space to write, we usually have to constrain ourselves to two…

  • Come on, Chrysler! Get in front of this one!

    Recently, researchers pointed out that they could remote control a Jeep Cherokee from ten miles away. They had found its VIN number, broadcast without encryption over the Sprint network, and other information which made that possible. These are flaws which have been fixed by Chrysler, but affected owners (those with UConnect Access / via Mobile, in 2013-15 models, on the 8.4 inch screen) have to get that fix installed. That’s not all that easy to do yourself, but it’s not impossible, either, and I did it and documented the process. (I don’t have that system but I did have other firmware upgrades to install, so I did those instead.) Chrysler dealers have also been told to do it at the company’s expense for…

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