dave.zatz.us

Proactive Service and Quality Improvement Using Electronic Newsgroups

This journal appears to have completely disappeared from the Earth. If its intellectual property is still owned by someone who would like this page taken down, please contact me. The article was based on original investigations and speculation; an earlier version was published by ANSOM years earlier, but it was still valid.

Cover of Customer-Driven Quality Journal


Books by David Zatz

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