dave.zatz.us

Publications by David Zatz

Articles about organizational change are linked to their Web versions except where mergers, conversion of publishers to consultants, and other changes have taken then “off the air.” 

Articles about Organizational Change

There are many relevant articles at toolpack.com, motales.com, and, with considerable searching, allpar.com; the ones in this section were published by other magazines and journals. Citations parallel, but do not fully use, APA style.

• Valiant: Chrysler’s first platform team? (2018) Hemmings Daily.   (A “platform team” is a cross-functional team centered around one particular vehicle or vehicle family.)
• Zatz, K., and Zatz, D. (November 16, 2011). How Do We Overcome the Perception of Favoritism? Workforce.
• Empowerment makes the team. (February 13, 2006). Quality Digest
• Cultural change at Chrysler. (2005). In N. Taher (Ed.), Dynamics of Change Management, ICFAI University Press (ISBN 8178815842)
• Mergers and acquisitions: Achieving synergy while avoiding the reef. (2001). Effective Executive, 3(7). [Summary] [Local copy]
• Proactive service and quality improvement using electronic newsgroups. (2000). Customer-Driven Quality Journal, 9(1) [Local copy]
• Electronic surveys: A practical decision-making tool. (2000). HRMagazine, 45(1)
• Strategic measurement. (2000). In Helms, M. (Ed.), Encyclopedia of Management (4th ed.). Detroit: Gale Group. ISBN 0787630659
• Dealer quality at Chrysler. (1999) Quality Digest, 19 (5).

• “Increase cost control—by reducing it,” Health Foods Business, October 1997
• Job involvement and health. Journal of Psychology and the Behavioral Sciences, 1994

No longer available:

• “Attract and retain students with superior service,” Administrator, 19(3), March 2000
• Managing organizational culture. (2004.) in Icfaian Center for Management Research (Ed.) The Business Strategy Book of Readings [Out of print]
• “Turn problem employees into assets,” Administrator, 1999; with Katherine Zatz
• “Do-it-yourself market research,” ANSOM, four-part series, April to July 1997

Books about cars and companies

• Dodge Viper: The Full Story of the World’s First V10 Sports Car, Veloce (2020/2022)—includes the deliberate creation of a skunkworks to do what critics said was impossible.
• The Rise and Reinvention of Chrysler Minivans: (2020/2022)—from rejected idea became a huge success; work at Chrysler had started in 1972. The second generation had the benefits of a cultural and structural change effort to “leapfrog” competitors.
• Wagoneer, Gladiator, Comanche, and Scrambler: Jeep’s Go-Anywhere Vehicles, Ertel Books (2020)—just a book about Jeeps.
• Century of Chrysler (2024)—where the marque came from, when it fell from grace, what worked, what didn’t, and where it’s going now.

Presentations

• “Culture Shift: Changing Culture to Meet 21st Century Challenges” (Ohio Head Start Conference, 2005)
• Leadership Panel (The Performance Institute’s Government Communications Summit, February 19, 2003)
• “Ensuring Synchronized Communications Between the Board, Management, and Staff” (The Performance Institute’s National Summit on Communications Strategies for Non-Profit Organizations, August 8, 2002)
• “Measurements to Prove Your External Communication Plan Works: Balanced Scorecards” (The Performance Institute’s National Summit on Innovations in Government Communications, July 24, 2002)
• “Employee Surveys: Achieve the Best Results and Manage Change” (The Performance Institute’s National Summit on Innovations in Government Communications, July 25, 2002)
• “Focusing Quality Through Strategic Measurement,” with Rick Longenecker and Karen Reukauf (Quality New Jersey’s Performance Excellent Network Sharing Conference, November 29, 2001)

• “Measuring and Managing Your People Assets,” with Brian S. Morgan (The Conference Board's 2001 Performance Measurement Conference, 2001)

• “A Balanced Scorecard for Education, Health, and Business” (Quality New Jersey Annual Conference, New Brunswick, 2001)

Quoted in or by

• Hobbs, Dennis. (2011). Applied Lean Business Transformation
• Krumm, Diane (2001). Psychology at Work: An Introduction to Industrial/Organizational Psychology
• Sidi, Kahindi Hellen. (2013). Institutionalization of devolved governance strategy by county governments in Kenya, University of Nairobi dissertation.
• Hardman, Brenda Kay. (2011). Teachers’ Perception of their Principals’ Leadership Style and the Effects on Student Achievement in Improving and Non-improving Schools, University of South Florida dissertation.
• Kealoha, Jr., Earle K. (2009). Customer Feedback Survey: How Well Do Honolulu Firefighters Measure up?, Honolulu Fire Department, Hawaii (research paper)
• Vyas, Vijay H. (2008). An effect of mergers on financial performance of the corporate sector in India, Saurashtra University (dissertation)
• Santonocito, Paula. (2001). Appraising the performance appraisal. HRWire (10/29)
• PSY 870 Psychology course at Grand Canyon University, Arizona
• HR 357 Human Resources course at Park University, Missouri

On this site

Research

• Increasing credibility through visibility and communication
• The effects of overtime on health
• How role segmentation helps lower interrole conflict
• Other Publications and Presentations

Other articles on this site

• The informal contract: watch out when you do organizational change
• The real Edison vs Tesla story
• Schools and education
• Cancer
• Photos from Vancouver and Burnaby
• Ruminations on Allpar
• Other publications and presentations

© 2018-2025 David Zatz.